Practical and Emotional Support Skills Training – 2024
This course takes learners through a process of exploring and developing the skills and knowledge needed to support women who may be facing challenges in their lives. The course is tailored to enable participants to join our mentoring team on completion, which can be a paid or voluntary role within our organisation, or they may choose to use their skills in another setting.
The course provides participants with a Level 2 Certificate in IAG (Information Advice or Guidance), and also a Level 2 qualification in ‘Steps to Employment, Training and Personal development.’ It can provide a useful stepping stone towards a career in working with people. We run Zoom sessions once a week, and pair up participants to spend time between taught sessions offering one-to-one support to each other so they can practice their skills throughout the programme.
Learners can find all the resources they need to complete the course work for each session here, and new resources will be added as the course progresses.
General Resources
Units of the qualifications:
Information Advice or Guidance Level 2 Certificate
Developing Interaction Skills for IAG Level 2
Operating-within-networks-to-support IAG
Steps to Employment, Training and Personal Development
Session One – Centre Information and Induction
P&E Skills Introduction Session
WW Learner Complaints Procedure 2024
You can also find Women’s Workshop policies at https://womensworkshop.net/about-us/
Session Two
Session Two Resources
Group evidence practical and emotional support spectrum 5.2.24
Session Two Coursework
Worksheet 3 IAG in your organisation
Session Three
Session Three Resources
P&E Skills Session Three Feb 24
Session 3 Coursework
Worksheet 4a Communication Skills Self audit
Worksheet 4b Communication Skills Mentee audit
Worksheet 4c Communication Skills Observation Audit
Worksheet 6 Non-Verbal Communication
Worksheet 7 Case Study boundaries
Session 4 and Mentoring Practice Sessions
Session Four Resources
P&E Skills Session Four Presentation
Session Four Coursework
Worksheet 8 The Stages of establishing a support relationship
Worksheet 10 Mentoring Practice Review sheet
Session Five
Session Five Resources
P&E Skills Session Five Presentation
Links to case study videos are at https://womensworkshop.net/2020/08/26/getting-heard-understood-porntip/
Session 5 Coursework
Worksheet 11 Risk Assessment Case Study
Session Six
Session Six Resources
Session 6 Coursework
Worksheet 12 Where are you on the Values Spectrum
Worksheet 13 Supporting specific groups of people
WW IAG Worksheet 10 Mentoring Practice Review sheet (second time)
Session Seven
PE Skills Session Seven
Session Eight
Session Eight Resources
Useful Links and Services
Session Eight Coursework
LEARNERS – Please complete the coursework, and if you would like to submit it by email, re-save it with your initials in the file name and return by email to info@womensworkshop.net before the next session, or by post to Women’s Workshop, c/o Amble Development Trust, Fourways 2, Dilston Terrace, Amble NE65 0DT. If you need help contact your tutor:
Julia Lyford 07775 817544
We welcome your feedback! Please use this P&E Skills Course Feedback Form to share any thoughts or comments and send it to info@womensworkshop.net
Our Training Offer
Women’s Workshop is an approved provider of the National Open College Network to deliver qualifications in employability, enterprise, practical skills, working in the services sector, enterprise skills, mentoring, Information Advice and Guidance, and Youth Work practice. We run our own programme and can also offer these programmes to other groups. For more information email info@womensworkshop.net
