Practical and Emotional Help Skills Training – 2024
This course takes learners through a process of exploring and developing the skills and knowledge needed to support people who may be facing challenges in their lives. The course is tailored to enable participants to join our mentoring team on completion, which can be a paid or voluntary role within our organisation, or to support people through other helping organisations.
The course provides participants with a Level 2 Certificate in IAG (Information Advice or Guidance), It can provide a useful stepping stone towards a career in working with people. We run Zoom sessions once a fortnight, and pair up participants to spend time between taught sessions offering one-to-one support to each other so they can practice their skills throughout the programme. Learners also achieve a Level 2 Award in Steps to Employment, Training and Personal Development.
Learners can find all the resources they need to complete the course work for each session here.
General Resources and Session One Introduction
P&E Skills Introduction Session
WW Learner Complaints Procedure 2024
Units of the IAG Certificate
Developing Interaction Skills for IAG Level 2
Operating-within-networks-to-support IAG
or
Units of the SETPD Award
Session 2 – Definitions and Skills
Session 2 coursework
Session 2 Worksheet 1 Definitions
Session 2 Worksheet 2 Skills Audit
Session 3 – Communication Skills
Session 3 Coursework
Session 3 Worksheet 1 Communication Skills Self audit
Session 3 Worksheet 2 Communication Skills Mentee audit
Session 3 Worksheet 3 Communication Skills Observation Audit
Session 3 Worksheet 4 Non-Verbal Communication
Session 3 Worksheet 5 Boundaries
Session 3 Worksheet 6 Case Study boundaries
Session 4 Mentoring Policies, Records and Practice
WW Confidentiality policy handout
Session 4 Coursework
Session 4 Worksheet 8 The Stages of the Mentoring Relationship
Session 4 Worksheet 9 Record Keeping
Session 4 Worksheet 10 Mentoring Practice Review Sheet
Session Five – Risk and Safeguarding
Risk Assessing your mentoring relationship
Session 5 Coursework
Session 5 Worksheet 11 Risk Assessment Case Study
Session Six – Target Groups, values and practice review
P&E Skills Mentoring Practice Review sheet
Session 6 Coursework
Session 6 Worksheet 12 Where are you on the Values Spectrum
Session 6 Worksheet 13 Supporting specific groups of people
Session Seven – Signposting and Referral
Session 7 Coursework
Session 7 Worksheet 14 Before you refer
Session 7 Worksheet 15 Using Networks
Session 7 Worksheet 16 Referral Research Activity
LEARNERS – Please complete the coursework, re-save it with your initials in the file name and return by email to info@womensworkshop.net before the next fortnightly session, or by post to Women’s Workshop, c/o Fourways 2, Dilston Terrace, Amble NE65 0DT. If you need help contact your tutor.
Julia Lyford 07775 817544
We welcome your feedback! Please use this P&E Skills Course Feedback Form to share any thoughts or comments and send it to info@womensworkshop.net
Our Training Offer
Women’s Workshop is an approved provider of the National Open College Network to deliver qualifications in employability, enterprise, practical skills, working in the services sector, enterprise skills, mentoring, Information Advice and Guidance, and Youth Work practice. We run our own programme and can also offer these programmes to other groups. For more information email learning@womensworkshop.net
